Customer Satisfaction Survey
Collect feedback on customer experience, improvements, and follow-up consent.
💡 This is an interactive sandbox preview. Click buttons to simulate form navigation.
Properties & Integrations
Template Fields
| Question Text (Label) | Internal Key | Field Type | Required |
|---|---|---|---|
| Which feature or product did you use? | product_or_service | text | ✓ Yes |
| How would you rate your overall satisfaction? | satisfaction | radio | ✓ Yes |
| What did you like most about it? | best_part | textarea | -- |
| What is one thing we could improve? | improvement_area | textarea | -- |
| Can our product team reach out to discuss your feedback? | allow_follow_up | radio | -- |
Frequently Asked Questions
Q:What should a customer satisfaction survey include?
Start with the product or service being reviewed, an overall rating, the reason behind that rating, what worked well, what should improve, and optional follow-up consent.
Q:Can I share this feedback form with a QR code?
Yes. Publish the form as a public link and use QR access at stores, counters, workshops, venues, or printed customer touchpoints.
Q:Where can I review and export responses?
Review submissions in the GenForms response dashboard and export CSV when your team needs spreadsheet-based analysis or follow-up.
Q:Does this template provide professional NPS benchmarks or advanced CX analytics?
No. It focuses on collecting structured feedback, reviewing submissions, exporting CSV, and routing follow-up through webhook-ready workflows.
Properties & Integrations
Publish and share
1. Choose this template to create a draft in your workspace.
2. Review the questions, then adjust labels, fields, or styling.
3. Save, publish, and then configure sharing or a webhook when needed.
Related workflows
See how this template can support lead capture, notifications, feedback, or publishable workflows.
Smart Automation Features
High-Converting Layout
Engage respondents with our side-by-side design featuring immersive live visual assets.
AI-customizable fields
Start from the template, then use AI to adapt questions, field labels, and the flow to the real scenario.
generic webhook option
Route submissions to a custom webhook endpoint or supported bot path, then review delivery logs and failed-delivery retries.
{
"layout": "single",
"aspects": {
"welcomeImage": "3d-emoji-nps",
"themeVariant": "default"
},
"fields": [
{
"key": "product_or_service",
"label": "Which feature or product did you use?",
"type": "text",
"required": true,
"placeholder": "e.g., AI Form Builder"
},
{
"key": "satisfaction",
"label": "How would you rate your overall satisfaction?",
"type": "radio",
"required": true,
"options": [
{
"label": "😍 Very Satisfied",
"value": "very_satisfied"
},
{
"label": "🙂 Satisfied",
"value": "satisfied"
},
{
"label": "😐 Neutral",
"value": "neutral"
},
{
"label": "🙁 Unsatisfied",
"value": "unsatisfied"
}
]
},
{
"key": "best_part",
"label": "What did you like most about it?",
"type": "textarea",
"required": false,
"placeholder": "What stood out to you?"
},
{
"key": "improvement_area",
"label": "What is one thing we could improve?",
"type": "textarea",
"required": false,
"placeholder": "Your honest feedback is appreciated"
},
{
"key": "allow_follow_up",
"label": "Can our product team reach out to discuss your feedback?",
"type": "radio",
"required": false,
"options": [
{
"label": "Yes, happy to chat!",
"value": "yes"
},
{
"label": "No, keep it anonymous",
"value": "no"
}
]
}
]
}