Customer ExperienceDefault Theme: minimal

Customer Satisfaction Survey

Collect feedback on customer experience, improvements, and follow-up consent.

Use This TemplateAI Ready • 30s Deploy

Properties & Integrations

ScenarioPost-purchase, store visit, or delivery feedback

Split PosterSplit Double Column (3d-emoji-nps)

Webhook Targetgeneric

Interactive High-Fidelity Preview

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Customer Satisfaction Survey

Collect feedback on customer experience, improvements, and follow-up consent.

Which feature or product did you use?*

💡 This is an interactive sandbox preview. Click buttons to simulate form navigation.

Template Fields

Question Text (Label)	Internal Key	Field Type	Required
Which feature or product did you use?	product_or_service	text	✓ Yes
How would you rate your overall satisfaction?	satisfaction	radio	✓ Yes
What did you like most about it?	best_part	textarea	--
What is one thing we could improve?	improvement_area	textarea	--
Can our product team reach out to discuss your feedback?	allow_follow_up	radio	--

30-Second Setup Guide

1. Click the 'Use This Template' button above to clone it.

2. Tweak labels or add questions in seconds using our AI Agent console.

3. Save, configure your custom webhook payload, and share the link.

Smart Automation Features

High-Converting Layout

Engage respondents with our side-by-side design featuring immersive live visual assets.

No image parsing

Using our pre-mapped OCR workflows to parse text from photo attachments automatically.

Built-in generic webhook dispatch

Instantly route submitted entries to your CRM, team message logs, or any custom API with full retry logs.

Form JSON Schema

{
  "layout": "single",
  "aspects": {
    "welcomeImage": "3d-emoji-nps",
    "themeVariant": "default"
  },
  "fields": [
    {
      "key": "product_or_service",
      "label": "Which feature or product did you use?",
      "type": "text",
      "required": true,
      "placeholder": "e.g., AI Form Builder"
    },
    {
      "key": "satisfaction",
      "label": "How would you rate your overall satisfaction?",
      "type": "radio",
      "required": true,
      "options": [
        {
          "label": "😍 Very Satisfied",
          "value": "very_satisfied"
        },
        {
          "label": "🙂 Satisfied",
          "value": "satisfied"
        },
        {
          "label": "😐 Neutral",
          "value": "neutral"
        },
        {
          "label": "🙁 Unsatisfied",
          "value": "unsatisfied"
        }
      ]
    },
    {
      "key": "best_part",
      "label": "What did you like most about it?",
      "type": "textarea",
      "required": false,
      "placeholder": "What stood out to you?"
    },
    {
      "key": "improvement_area",
      "label": "What is one thing we could improve?",
      "type": "textarea",
      "required": false,
      "placeholder": "Your honest feedback is appreciated"
    },
    {
      "key": "allow_follow_up",
      "label": "Can our product team reach out to discuss your feedback?",
      "type": "radio",
      "required": false,
      "options": [
        {
          "label": "Yes, happy to chat!",
          "value": "yes"
        },
        {
          "label": "No, keep it anonymous",
          "value": "no"
        }
      ]
    }
  ]
}