Customer Satisfaction Survey
Collect feedback on customer experience, improvements, and follow-up consent.
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Properties & Integrations
Template Fields
| Question Text (Label) | Internal Key | Field Type | Required |
|---|---|---|---|
| Which feature or product did you use? | product_or_service | text | ✓ Yes |
| How would you rate your overall satisfaction? | satisfaction | radio | ✓ Yes |
| What did you like most about it? | best_part | textarea | -- |
| What is one thing we could improve? | improvement_area | textarea | -- |
| Can our product team reach out to discuss your feedback? | allow_follow_up | radio | -- |
Frequently Asked Questions
Q:What should a customer satisfaction survey include?
Start with the product or service being reviewed, an overall rating, the reason behind that rating, what worked well, what should improve, and optional follow-up consent.
Q:Can I share this feedback form with a QR code?
Yes. Publish the form as a public link and use QR access at stores, counters, workshops, venues, or printed customer touchpoints.
Q:Where can I review and export responses?
Review submissions in the GenForms response dashboard and export CSV when your team needs spreadsheet-based analysis or follow-up.
Q:Does this template provide professional NPS benchmarks or advanced CX analytics?
No. It focuses on collecting structured feedback, reviewing submissions, exporting CSV, and routing follow-up through webhook-ready workflows.
Properties & Integrations
Publish and share
1. Click the 'Use This Template' button above to clone it.
2. Tweak labels or add questions in seconds using our AI Agent console.
3. Save, configure your custom webhook payload, and share the link.
Related workflows
See how this template can support lead capture, notifications, feedback, or publishable workflows.
Smart Automation Features
High-Converting Layout
Engage respondents with our side-by-side design featuring immersive live visual assets.
AI-customizable fields
Start from the template, then use AI to adapt questions, field labels, and the flow to the real scenario.
Built-in generic webhook dispatch
Route submissions to a custom webhook endpoint or supported bot path, then review delivery logs and failed-delivery retries.
{
"layout": "single",
"aspects": {
"welcomeImage": "3d-emoji-nps",
"themeVariant": "default"
},
"fields": [
{
"key": "product_or_service",
"label": "Which feature or product did you use?",
"type": "text",
"required": true,
"placeholder": "e.g., AI Form Builder"
},
{
"key": "satisfaction",
"label": "How would you rate your overall satisfaction?",
"type": "radio",
"required": true,
"options": [
{
"label": "😍 Very Satisfied",
"value": "very_satisfied"
},
{
"label": "🙂 Satisfied",
"value": "satisfied"
},
{
"label": "😐 Neutral",
"value": "neutral"
},
{
"label": "🙁 Unsatisfied",
"value": "unsatisfied"
}
]
},
{
"key": "best_part",
"label": "What did you like most about it?",
"type": "textarea",
"required": false,
"placeholder": "What stood out to you?"
},
{
"key": "improvement_area",
"label": "What is one thing we could improve?",
"type": "textarea",
"required": false,
"placeholder": "Your honest feedback is appreciated"
},
{
"key": "allow_follow_up",
"label": "Can our product team reach out to discuss your feedback?",
"type": "radio",
"required": false,
"options": [
{
"label": "Yes, happy to chat!",
"value": "yes"
},
{
"label": "No, keep it anonymous",
"value": "no"
}
]
}
]
}