Ratings, comments and follow-up
AI Customer Feedback Form Builder
Generate a mobile-friendly customer feedback form with AI. Share it by public link or QR code, review responses, export CSV, and route follow-up through webhook-ready workflows.
Customer Survey
Your feedback makes us better
Best for
Product, service, retail, and delivery teams that need to publish a short feedback form and start collecting responses immediately.
Create with AI
Create a customer feedback form with an overall rating, reason for the rating, what worked well, what could be improved, optional contact details, and follow-up consent.
Starter template
Customer Satisfaction Survey
Why this workflow
Turn a real task into a form you can publish
Start with a template and AI prompt for this workflow, refine the fields, then publish, share, and handle submissions.
Feedback forms fail when they feel too long or too generic.
Teams need structured responses, not scattered messages across channels.
Collecting feedback is only useful when teams can review, export, and route the responses.
Recommended fields
Start with the core questions, then add fields when needed
The starter template covers the core rating and comments. Add the recommended fields that fit your workflow without turning the form into a long survey.
View customer satisfaction templateProduct, service, store, or delivery being reviewed
Overall satisfaction rating
Reason for the rating
What worked well
What could be improved
Feedback category
Likelihood to use again
Optional contact details
Follow-up consent
Workflow
From landing page to live form
Describe the product, service, store, or delivery experience you want to evaluate.
Let AI draft a short, mobile-friendly set of rating and open-comment questions.
Publish a public link or QR code, then review responses, export CSV, or route follow-up through a webhook.
How it fits
Create, share, and follow up around the real workflow
Collect feedback, not a full CX analytics program
This workflow is for teams that need a focused form and a reliable place to review responses, not an enterprise survey platform.
- Ask for a rating, the reason behind it, and one concrete improvement idea.
- Use optional contact details and follow-up consent when a team member may respond.
- Keep NPS benchmarks, trend dashboards, and email campaigns outside the page promise.
Share the form where the customer already is
Publish one feedback flow and use a public link or QR code across online and offline customer touchpoints.
- Send the public link after a purchase, service interaction, delivery, or support conversation.
- Use QR access at a counter, venue, store, workshop, or printed follow-up card.
- Keep the questions short for customers completing the form on mobile.
Turn responses into follow-up
Feedback should reach the people who can act on it instead of remaining in disconnected messages.
- Review responses in the GenForms dashboard.
- Export CSV when the team still works from spreadsheets.
- Use webhook or bot notification paths for advanced follow-up in Feishu, DingTalk, WeCom, Slack, or a custom endpoint.
What you can do
Create, publish, and follow up in one flow
AI-generated feedback questions
Public link and QR code sharing
Mobile-friendly single-question flow
Response dashboard and CSV export
Webhook-ready follow-up
FAQ
Questions before you create
Can I create a customer feedback form with AI?
Yes. Describe the customer moment you want to evaluate and GenForms can draft rating, comment, improvement, and optional follow-up questions for you to review before publishing.
Can customers open the feedback form from a QR code?
Yes. Publish the form as a public link and use QR code access at stores, counters, workshops, venues, or printed customer touchpoints.
Where can I review and export feedback submissions?
Review submissions in the GenForms response dashboard and export them as CSV when your team needs spreadsheet-based analysis or follow-up.
Can new feedback enter a webhook or bot notification workflow?
Yes. GenForms supports webhook-ready routing, delivery logs, failed-delivery retry, and notification paths for Feishu, DingTalk, WeCom, Slack Incoming Webhook, or a custom endpoint.
Does GenForms provide professional NPS benchmarks or advanced CX analytics?
No. GenForms currently focuses on creating feedback forms, collecting responses, reviewing submissions, exporting CSV, and routing follow-up. Professional NPS benchmarking and advanced CX analytics are outside this page's promise.
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