NPS Survey
Measure customer loyalty by asking how likely they are to recommend your service.
Properties & Integrations
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Template Fields
| Question Text (Label) | Internal Key | Field Type | Required |
|---|---|---|---|
| How likely are you to recommend us to a friend or colleague? | nps_score | radio | ✓ Yes |
| What is the primary reason for your score? | score_reason | textarea | ✓ Yes |
| What did we do best? | best_part | textarea | -- |
| What is one thing we could improve? | improvement_area | textarea | -- |
| Can our product team reach out to discuss your feedback? | allow_follow_up | radio | -- |
30-Second Setup Guide
1. Click the 'Use This Template' button above to clone it.
2. Tweak labels or add questions in seconds using our AI Agent console.
3. Save, configure your custom webhook payload, and share the link.
Related solution guides
Continue from this template into a fuller workflow guide with fields, publishing steps, and SEO-ready use cases.
Smart Automation Features
High-Converting Layout
Engage respondents with our side-by-side design featuring immersive live visual assets.
No image parsing
Using our pre-mapped OCR workflows to parse text from photo attachments automatically.
Built-in generic webhook dispatch
Instantly route submitted entries to your CRM, team message logs, or any custom API with full retry logs.
{
"layout": "single",
"aspects": {
"welcomeImage": "3d-emoji-nps",
"themeVariant": "default",
"preferredDevice": "phone"
},
"fields": [
{
"key": "nps_score",
"label": "How likely are you to recommend us to a friend or colleague?",
"type": "radio",
"required": true,
"options": [
{
"label": "0-6: Unlikely",
"value": "detractor"
},
{
"label": "7-8: Likely",
"value": "passive"
},
{
"label": "9-10: Extremely likely",
"value": "promoter"
}
]
},
{
"key": "score_reason",
"label": "What is the primary reason for your score?",
"type": "textarea",
"required": true,
"placeholder": "Please share your honest feedback"
},
{
"key": "best_part",
"label": "What did we do best?",
"type": "textarea",
"required": false,
"placeholder": "e.g., Features, support, responsiveness..."
},
{
"key": "improvement_area",
"label": "What is one thing we could improve?",
"type": "textarea",
"required": false,
"placeholder": "Let us know how we can serve you better"
},
{
"key": "allow_follow_up",
"label": "Can our product team reach out to discuss your feedback?",
"type": "radio",
"required": false,
"options": [
{
"label": "Yes, happy to chat!",
"value": "yes"
},
{
"label": "No, keep it anonymous",
"value": "no"
}
]
}
]
}Frequently Asked Questions
Q:What is an NPS survey maker?
An NPS (Net Promoter Score) survey maker is a tool to measure customer loyalty and satisfaction. It presents a standard question: 'On a scale of 0-10, how likely are you to recommend us?' and follows up with dynamic conditional questions based on the user's score to understand their reasoning.
Q:Why should I use conversational, single-question forms for NPS surveys?
Traditional long forms yield very low completion rates. A Typeform-like, step-by-step single-question flow keeps users focused. Experiencing only one question at a time on mobile browsers dramatically increases survey completion rates to over 50%.
Q:How do Webhook retry logs secure my NPS customer feedback?
Customer feedback is too valuable to lose due to server fluctuations. If your CRM or database goes down temporarily, GenForms.ai's webhook delivery system will automatically log the failure and retry the dispatch, ensuring no customer score is dropped.