Customer Service Request Form
Collect contact details, request type, product or service context, and a clear description for manual team review and follow-up.
💡 This is an interactive sandbox preview. Click buttons to simulate form navigation.
Properties & Integrations
Template Fields
| Question Text (Label) | Internal Key | Field Type | Required |
|---|---|---|---|
| What is your name? | full_name | text | ✓ Yes |
| How can the team contact you? | contact_details | text | ✓ Yes |
| What do you need help with? | request_type | radio | ✓ Yes |
| Which product or service is this about? | related_product_service | text | -- |
| Please describe your request. | request_description | textarea | ✓ Yes |
| What would you like the team to understand or help with? | desired_outcome | textarea | -- |
| I agree to be contacted manually about this request. | manual_follow_up_consent | radio | ✓ Yes |
| Order or customer reference | customer_reference | text | -- |
Frequently Asked Questions
Q:Is this a helpdesk or ticketing system?
No. This template collects customer service requests for manual review. It does not create ticket numbers, statuses, queues or SLA workflows.
Q:Can customers upload screenshots or files?
No. The current template collects structured text responses and references only; it does not accept file, image or screenshot uploads.
Q:Does GenForms assign requests to support agents?
No. When configured, a Webhook or supported Incoming Webhook path can notify your team, but GenForms does not route or assign requests to agents.
Q:Where can I review customer service requests?
Review responses in the submission dashboard, export CSV, or notify the team through a generic Webhook or supported Incoming Webhook path.
Properties & Integrations
30-Second Setup Guide
1. Click the 'Use This Template' button above to clone it.
2. Tweak labels or add questions in seconds using our AI Agent console.
3. Save, configure your custom webhook payload, and share the link.
Smart Automation Features
High-Converting Layout
Engage respondents with our side-by-side design featuring immersive live visual assets.
AI-customizable fields
Start from the template, then use AI to adapt questions, field labels, and the flow to the real scenario.
Built-in generic webhook dispatch
Route submissions to a custom webhook endpoint or supported bot path, then review delivery logs and failed-delivery retries.
{
"layout": "single",
"aspects": {
"welcomeImage": "aurora-sphere",
"themeVariant": "default",
"visualDirection": "corporate-intake",
"preferredDevice": "phone"
},
"fields": [
{
"key": "full_name",
"label": "What is your name?",
"type": "text",
"required": true,
"placeholder": "e.g., Alex Johnson"
},
{
"key": "contact_details",
"label": "How can the team contact you?",
"type": "text",
"required": true,
"placeholder": "Email or phone for manual follow-up on this request only"
},
{
"key": "request_type",
"label": "What do you need help with?",
"type": "radio",
"required": true,
"options": [
{
"label": "Product usage question",
"value": "product_usage_question"
},
{
"label": "Service-related request",
"value": "service_related_request"
},
{
"label": "Complaint or feedback",
"value": "complaint_or_feedback"
},
{
"label": "Other",
"value": "other"
}
]
},
{
"key": "related_product_service",
"label": "Which product or service is this about?",
"type": "text",
"required": false,
"placeholder": "Optional — enter the product or service name"
},
{
"key": "request_description",
"label": "Please describe your request.",
"type": "textarea",
"required": true,
"placeholder": "Include the context and details the team needs for manual review"
},
{
"key": "desired_outcome",
"label": "What would you like the team to understand or help with?",
"type": "textarea",
"required": false,
"placeholder": "Optional — this does not guarantee a resolution or response time"
},
{
"key": "manual_follow_up_consent",
"label": "I agree to be contacted manually about this request.",
"type": "radio",
"required": true,
"options": [
{
"label": "I agree",
"value": "yes"
},
{
"label": "I do not agree",
"value": "no"
}
]
},
{
"key": "customer_reference",
"label": "Order or customer reference",
"type": "text",
"required": false,
"placeholder": "Optional — never enter passwords, complete payment information, government ID, verification codes, or tokens"
}
]
}